The Heart Behind The Frontlines

The Frontlines began with Lauren Silich's experience as the first Chick-fil-A Operator in the Chicago market to grow to three restaurants. As her business expanded, she saw a challenge that existed in nearly every organization: the people closest to the customer were often the least invested in as leaders. They were expected to coach others, solve problems, and lead with confidence, often without consistent leadership development, coaching, or support.

As a result, talented people were promoted without the training or systems they needed to succeed. Operators carried the weight of developing leaders while also leading the business, leaving less time to focus on growth. The impact showed up in familiar ways: turnover, inconsistent performance, burned-out leaders, and cultures that drifted.

Lauren created solutions and would often share with Operators, but there was a common theme - because she was still focused on running her businesses, she wasn’t available to support other Operators. That’s when she made the decision. The time had come to support Operators full time. 

So she built a company based on the discoveries she made. Drawing on years of experience leading restaurants and developing frontline teams. Lauren created practical training, coaching, and talent systems designed for the realities of frontline leadership.

Today, we partner with Operators across the country to develop leaders, strengthen culture, and build systems that grow with their business. Our promise remains simple: inspire trust, empower teams, and help leaders change their world.